When searching for affordable yet comfortable lodging in Arizona’s Verde Valley, the SureStay Hotel by Best Western Camp Verde consistently appears as a top budget option. After my recent stay and thorough research of guest reviews across multiple platforms, I’m sharing an honest, comprehensive review of what future guests can expect.
First Impressions: A Hotel in Transition
During my visit, the property was undergoing a management transition, which affected some amenities. While the indoor pool was temporarily closed and breakfast options were limited to bagels and coffee due to kitchen regulations, the staff’s exceptional service more than compensated.
What Guests Are Saying About Service:
- “Arlette was amazing! She was very hospitable, genuinely caring” – Dana Brunet (Google)
- “Elizabeth at the front desk was so kind and extremely helpful” – Amanda Potts (Google)
- “The staff was super nice and accommodating” – Laurie Allen (Google)
These glowing remarks about staff members like Arlette and Elizabeth appear consistently across reviews, highlighting the human touch that makes this hotel stand out.
Room Quality: Cleanliness vs. Noise Levels
The rooms receive mixed but generally positive feedback regarding cleanliness and comfort:
Positive Feedback:
- “The rooms were very clean and the customer service was excellent!” – Sharon Yazzie (Google)
- “Our room was very clean! For the price I was so impressed” – Amanda Potts (Google)
- “Exceptionally clean accommodations” – jim hughes (Google)
While most guests praise the cleanliness, light sleepers may want to bring earplugs or request a room away from high-traffic areas.
Amenities: Hit or Miss?
The hotel’s amenities receive varying reviews depending on when guests visited:
Breakfast:
- “Fresh waffles for breakfast were fantastic” (during normal operations) – Amanda Potts
- “Breakfast was a joke. Nothing fresh” – K W (Tripadvisor)
Pool:
- “The indoor pool was nice and warm” – Amanda Potts
- “Pool only open when certain staff allows it” – B F (Google)
This inconsistency suggests potential guests should call ahead to confirm which amenities are fully operational during their planned stay.
Location & Value: Why Guests Choose This Hotel
The location scores highly with most reviewers:
- “Easy access off of the highway” – jim hughes (Google)
- “Great base for exploring Sedona and Montezuma Castle” (Multiple reviews)
Despite some shortcomings, the overall value proposition remains strong:
- “For the price I was so impressed with the whole stay!” – Amanda Potts
- “Would stay again if we are in the area” – Mindy Davis
The Verdict: Who Should Stay Here?
After analyzing dozens of reviews and my own experience, I recommend SureStay Camp Verde for:
- Budget-conscious travelers wanting clean accommodations
- Families needing spacious rooms (when available)
- Those prioritizing location over luxury
- Guests who value personalized service
The hotel shines in cleanliness and staff hospitality but may disappoint those expecting resort-style amenities. As Shayna Brunet perfectly summarized: “The staff was incredibly friendly and attentive… Without her kindness, our experience wouldn’t have been the same.”
